Overdue invoices, followed up in your name. 15% of what comes in.

Commercial invoices between businesses: the work was delivered, the amount is accurate and owed, and the invoice is past its due date. It is not a fit for disputed balances you have not tried to resolve, for consumer accounts, or for a customer you know to be in bankruptcy.

Four steps, about ten minutes: tell us about your company, send an aging report or connect QuickBooks Online or Jobber, read and sign the agreement, and connect your bank through Stripe so payments can settle to you.

An A/R aging export with, at minimum, the customer name, invoice number, amount due and due date. A billing contact email per customer helps a lot. Copies of invoices, POs and W-9s make each reminder more useful, but we can start without them.

Yes. After we read your ledger we email you every invoice we enrolled, each with a one-click Exclude, and we do not make first contact on an invoice until at least 24 hours after it is enrolled. After that you can pause any account at any time, and an excluded account owes no fee.

15% of what is recovered on an enrolled account. No setup fee and no subscription for recovery. On payments collected through our link, the fee is deducted as the payment settles. On payments collected any other way, we invoice you for it with the evidence attached.

The fee still applies on an account we are already working — but only after our first delivered contact on it, and only within the period defined in the agreement. There is no fee on an invoice you excluded before we reached out, on money received before our first contact, or on anything you write off.

Outreach on that account stops and the dispute comes to you with what the customer said. We record it, we do not argue it, and we do not resume until you tell us the outcome.

Email, under your business name, addressed to the billing contact you gave us. Each message identifies you as the sender and The Billing Desk as the billing service acting for you. Text messages are off unless you turn them on and confirm you have consent. We do not make phone calls in this version of the service.

Read-only connections to QuickBooks Online and Jobber, with a nightly sync. For everything else — ServiceTitan, FieldEdge, Housecall Pro, or any accounting system — send a CSV or XLSX aging export and we will read it. If your system can export an A/R aging, we can work from it.

Your ledger data is used to run the service and to calculate the fee, and nothing else. It is stored in our database, payments run through Stripe, and email runs through our sending provider. We do not sell it and we do not use it to contact anyone outside the accounts you enrol. Full detail is on the privacy page.

The Billing Desk is designed as a billing follow-up service for commercial invoices, acting as your agent, in your name, under your instructions. We do not threaten legal action, do not threaten credit reporting, and do not use pressure tactics. Accounts that need legal action are handed back to you. How the service is characterised for a given account depends on the account and on your state — the agreement sets out exactly what we do and do not do, and it is worth reading before you sign.

We stop and return it to you with the full history of what was sent, what was said and what was promised. We do not file, refer or threaten anything on your behalf.

The fee is calculated on what was actually received, not on what was billed. A short payment leaves the remaining balance open, and you decide whether to keep following up on it, write it off or settle.

You do, out of your 85%. Our 15% is calculated on the gross amount your customer paid, and Stripe's processing fee is charged against your share. We do not mark it up.

To take payments through the link, yes — that is a Stripe connected account in your business's name, set up during onboarding. If you would rather be paid only by your existing methods, the follow-up still works; the fee is then invoiced to you instead of deducted.

Usually it is the next operational step, not willingness.

• It is sitting in an approval queue The person who can approve it has not seen it yet, or is waiting on someone else's sign-off.
• Something is missing on their side A PO number, a W-9, a corrected invoice, or remittance details. Routine, and easy to supply once someone asks.
• It is already scheduled, later Plenty of AP desks pay in batches. The invoice is approved and simply waiting for the next run.
• Nobody has been reminded A single invoice in a queue of hundreds does not surface on its own.
• They are managing their own cash flow Your customer is running a business under the same pressure you are.

That depends on your customer's approval and payment process, which we do not control. A missing PO can take a day; a monthly check run can take a month. We start from the accounts and approvals you give us and keep you updated on each one.